Cancellation Policy


You have the right to cancel this contract within 14 (fourteen) days without the need to state any reason.

The cancellation period is fourteen days from the day that you or the third party nominated by you, who is not the carrier, took possession of the last goods.

In order to exercise your cancellation rights, you must inform us (JONDRAL GmbH & Co.KG, Theaterstr. 13, 30159 Hannover, Telefon 0511/1697700, Telefax 0511/1697700, with an unambiguous statement (e.g. letter sent by postal mail, fax or email) about your decision to cancel this contract. 

You may use our sample cancellation form attached, however it is not mandatory. You can fill in the sample cancellation form electronically or transmit another unambiguous statement.

To meet the cancellation period, it is sufficient to send a notification about the exercise of the cancellation rights before the end of the cancellation period.

Personalized products / MTO orders cannot be exchanged. This is an order for the production of the product, so this is personalized and made individually for you. All products that are personalized and made are generally excluded from exchange.


If you cancel this contract, we must immediately, or at the latest within fourteen days after the day on which the notification of your cancellation of the contract was received by us, pay back to you all payments which we have received from you, including the delivery costs (with exception of any additional costs which resulted from your selection of a different type of delivery to the cheapest standard delivery offered by us). 

For this repayment, we will use the same payment method which you used in the original transaction, unless it is expressly agreed otherwise; in no case will this repayment result in the payment of compensation. We may refuse this repayment until we have received the returned goods or you have provided evidence that the goods have been sent back, depending on which occurs first. You must immediately, and in any case at the latest within fourteen days from the day on which you informed us of the cancellation of the contract, send back or return the goods to us: JONDRAL GmbH & Co.KG, Theaterstr. 13, 30159 Hannover, Germany.

The time period is granted if you send the goods before expiry of the fourteen day time period. The customer bears the costs for return of the goods. You must only compensate us for any diminished value of the goods if this loss in value can be ascribed to an unnecessary handling of the goods carried out by you when testing the condition, properties and functionality of the goods.

According to statutory regulations, the cancellation right does not apply in case of:

1. contracts for delivery of merchandise that is not pre-manufactured and the production of which requires an individual selection or specification by the consumer or which is clearly tailored to the individual requirements of the consumer.

2. Contracts for the delivery of sealed merchandise that is not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery.

Attachment: Sample Cancellation Form

(If you want to cancel your contract, please fill out the attached form and send it back to us.)



Theaterstr. 13

30159 Hannover

Telefax 0511/1697700

I / We () hereby revoke the contract concluded by me / us () concerning the purchase of the following goods () / the provision of the following service ()


Ordered on (), received on ()


Name of the consumer/s


Adress of the consumer/


Signature of the consumer/s (only necessary on paper




End of cancellation policy

In case of questions, please contact a service assistant.

Telefon 0511/1697700,

Telefax 0511/1697700,