Shipping Information
Germany: Free shipping on orders of 500€ or more
Free shipping via DHL Express Domestic on orders of €500.00 or more
(€9.00 shipping fee for orders totaling up to €499.99)
EU: Free shipping starting at 500€
Free shipping with DHL Express Worldwide on orders of €500.00 or more
(€19.00 shipping fee for orders totaling up to €499.99 via DHL Express)
Switzerland: Free for orders of €500 or more
Free shipping with DHL Express Worldwide on orders of €500.00 or more
(€45.00 shipping fee withDHL Express Worldwide for ordersup to €499.99)
Orders over 1,000.00 € (including our internal shipping costs) will be subject to a customs declaration at the customs office—which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the DHL Express Worldwide courier.
DHL Express Worldwide pickup times at our store are Monday through Friday from 4:00 PM to 6:00 PM.
United Kingdom: Free shipping on orders of 800 € or more
Free shipping with DHL Express Worldwide on orders of €800.00 or more
(€45.00 shipping fee withDHL Express Worldwide for orders up to €799.99)
Important: Orders from the United Kingdom are only accepted for orders of 160.00 € or more!
Orders over 1,000.00 € (including our internal shipping costs) will be subject to a customs declaration at the customs office—which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the DHL Express Worldwide courier.
DHL Express Worldwide pickup times at our store are Monday through Friday from 4:00 PM to 6:00 PM.
U.S. & Rest of the World: Free shipping on orders of €800 or more
Free shipping with DHL Express Worldwide on orders of €800.00 or more
(€45.00 shipping fee with DHL Express Worldwide for orders up to €799.99)
Orders over 1,000.00 € (including our internal shipping costs) will be subject to a customs declaration at the customs office—which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the DHL Express Worldwide courier.
DHL Express Worldwide pickup times at our store are Monday through Friday from 4:00 PM to 6:00 PM.
NEW: Easy Returns and Exchanges
Important Information:
Important Information: The warehouse will only accept returns that have been registered through the portal.
Get a return label or exchange an item in three easy steps!
You are responsible for the cost of your return, which must be paid directly through our returns portal.
Price overview for your return label:
Domestic: €6.50
EU: €17.00 (unless otherwise specified)
Non-EU: €30–75, depending on package size and drop-off location.
The costs will be deducted from your refund. The return label and the exact price will be provided by MJ’s Customer Service after you register via the portal—please send an email to shop@michaeljondral.com after registering.
Information for Non-EU Customers: Local Taxes and Import Duties
Effective immediately, all local taxes and import duties for non-EU customers will be calculated at checkout.
This means there are no hidden costs for delivery!