Timely delivery before Christmas:
Last day to order for national shipments is Tuesday, December 19th
Last day to order for international shipments is Sunday, December 17th
After that we will do our best, but cannot guarantee anything with our couriers...
Returns
Sale items:
When returning reduced products (sale items), the return shipment must be organized independently.
Important: Only parcels sent with a tracking number will be accepted by our logistics department.
If this is not the case, processing may take considerably longer and we reserve the right to charge a service fee of €10.
Regular (non-reduced) items:
We currently offer free return shipping (on non-reduced items).
Simply contact our customer service at shop@michaeljondral.com and we will send you the return label
Germany: Free UPS Shipping on all orders over 50,00 €
National orders up to 50,00 €: 10,00 € shipping costs
Delivery Time: 1-2 working days!
UPS Pick up times in our Shop between Monday - Friday 16:00-18:00.
Taxes:
German orders: The prices are included our local 19% German VAT.
No additional taxes or custom duties will be charged!
Free Returns within Germany: Please note that the free returns are only offered on non-sale products during the regular season.
European Union: Free DHL Express Shipping on all orders over 250,00 €
EU orders up to 249,99 €: 15,00 € shipping costs
All EU orders are handled by DHL Express!
EU orders have a delivery time of 1-3 working days!
DHL Express up times in our Shop between Monday - Friday 16:00-18:00.
Taxes:
EU orders: The prices are shown and charged including your local EU country based VAT.
No additional taxes or custom duties will be charged!
Free Returns within the EU: Please note that the free returns are only offered on non-sale products during the regular season.
Switzerland: Free DHL Express shipping from a purchase value of €300.00
(€30.00 shipping costs for orders up to €299.99 purchase value with DHL Express)
The return shipping is free for all non-reduced items (so sale products are excluded).
United Kingdom: Free UPS Express shipping from a purchase value of €300.00
(€30.00 shipping costs for orders from €160.00 to €299.99 purchase value with UPS Express)
Important: Orders from the United Kingdom are only accepted from €160.00!
The return shipping is free for all non-reduced items (so sale products are excluded).
Worldwide: Free UPS Express Shipping on all orders over 500,00 €
NON-EU orders up to 299,99 €:
UPS Express 45,00 € shipping costs
NON-EU orders from 300 up to 499,99 €:
UPS Express 30,00 € shipping costs
NON-EU orders shipped by
UPS Express have a delivery time of 2 - 4* working days!
Important Note for customers from the United Kingdom: Please note that we do not accept orders below 160,00 € net sales (excl. shipping costs). Due to the Brexit regulations we are not able to handle orders below 160,00 € – thank you!
*Orders over 1000,00 € (incl. our internal shipping costs) will be a subject of a customs declaration at the custom offices – which we will handle for you. This process takes up to 48 hours before the shipment is handed over to the UPS Express courier.
UPS Express pick up times in our Shop between Monday - Friday 16:00-18:00.
Taxes:
NON-EU (international orders):
The customer will be charged during the checkout process for all import duties and taxes that apply for the order. For further information visit this section here.
Free Returns in the NON-EU: Please note that the free returns are only offered on non-sale products during the regular season.